Outlook Quarantine and SPAM Control Basics

Quickstarts

Outlook Quarantine and SPAM Control Basics

Managing Outlook Tools to Fight SPAM

The Microsoft Email Quarantine

The quarantine for Microsoft is part of the Security Center ( HomePage at https://security.microsoft.com/ ). The quarantine is found at https://security.microsoft.com/quarantine where you can review items that have met the criteria to be marked by their anti-SPAM policy, or their anti-phishing policy. For each message in the quarantine, you can Review, Release or Block Sender.

Reporting Email Messages as SPAM or Phishing, or Junk Mail

As you read your mail, and decide that an email message is not genuine you can report the message to your Microsoft Organization, aka the USF Extent, so that it can more quickly ban the message for other recipients. To do that, while the message is open use the menu bar to select Report Phishing, or Report Junk:

Important points:

Your junk and phishing messages will exist in quarantine for 30 days. You must deliver within that time window, or the message will not be recoverable. Messages marked as malware are only available for 15 days.
You can only deliver messages marked as junk – messages marked as phishing can be delivered via request to IT.
Some messages will be quarantined that you consider legitimate – this is expected, and you can report it as a false positive using instructions later on this page.
You will receive a notice regarding messages in your quarantine. You will not receive a notice each day – just when something new arrives in your quarantine.
Messages marked as spam or bulk email can be delivered without contacting IT. USF automatically filters any malware or phishing messages to offer additional protection.

If you are not sure if a message is junk or phishing, keep in mind the USF Libraries Systems Group is always happy to explore an issue if you aren’t sure and confirm if we can the authenticity of the message. A quick message separate from the email to the purported sender can also help verify if an email spoofed the address, or if it is genuine.

For more practical information on how to guard against SPAM and Phishing, visit Phishing: How to Avoid taking the Bait.

Additional Information on Outlook Email Protection can be found on USF’s Confluence Page:
https://usfjira.atlassian.net/wiki/spaces/UHID/pages/10964112990/Exchange+Online+Protection